RETURNS POLICY
Every tee is embroidered or printed to order, one at a time, so we can't resell a returned shirt. Returns are limited to defects and our mistakes — not change of mind, and not a size that didn't suit (EU/UK buyers: see the EU & UK section below). Please check the size chart on the product page before ordering; these are box tees and they run roomy.
What's Covered
You can claim within 30 days of delivery for:
- Embroidery or print faults
- Wrong size or item sent
- Fabric or seam defects out of the box
What Isn't Covered
- Change of mind
- Ordering a size that didn't fit
- Minor variation in design placement or fabric shade between the mockup and the physical tee — a normal part of made-to-order production
- Wear, damage, or fading after use, including washing against the care instructions
EU & UK Customers
If you're buying from the EU or UK, none of the above limits your statutory rights: you have a 14-day right of withdrawal on distance sales from the day your order arrives. To use it, email support@claudeclothes.com within 14 days of delivery, then send the tee back within 14 days of telling us (trying it on is fine; we may deduct for use beyond that); we'll refund the tee and your standard outbound shipping once it's on its way back — refunds land within 14 days. Return postage for change-of-mind withdrawals is on you.
How to Claim
- Email support@claudeclothes.com within 30 days of delivery, with your order number
- Attach clear photos of the fault. We can't assess a claim without them, so this one isn't optional
- If the claim is approved we'll ask you to return the tee — we cover the return postage, and we can't issue a refund or replacement until it arrives back
Resolution
For defect claims, once the returned tee reaches us, we'll send a replacement or a refund to your original payment method — your choice. For a genuine defect there's no cost to you either way.
Refund Processing
For defect claims, refunds process within 5–7 business days of the returned tee arriving. Your bank or card provider may take a few extra days to show it on your statement.
Shipping Costs
For a genuine defect or our mistake, we cover postage both ways — the original shipping is refunded and return postage is on us. Outside that — and outside the EU/UK withdrawal right above — shipping isn't refundable.
Your Statutory Rights
Nothing in this policy limits any rights you may have under the consumer law that applies to you — including the EU/UK withdrawal right above.